The retail banking sector is facing an unprecedented level of change from digital disruption, changing customer expectations, innovation, data usage and new ways to do banking. The Certificate in Retail and Digital Banking (CertRDB) has been designed to set a new independent standard in customer service excellence by providing front-line staff with the required knowledge of regulatory requirements, products, services and delivery channels to operate effectively in this fast-changing environment.
Objectives CertRDB has been specifically designed to assist banks in preparing their front-line staff to work within a transforming industry to achieve better informed outcomes for their business, their customers and themselves. This qualification aims to equip learners with essential knowledge of the financial services environment, regulatory requirements and the key principles of providing customer service excellence.
You will be assessed across both units within this qualification. Each unit is assessed through a one hour multiple-choice examination. A total of 80 marks are available from both units, comprised as follows:
Unit One: The Delivery of Retail and Digital Banking: 50 standalone MCQs ·
Unit Two: Assessing Customer Needs and Providing Solutions: 30 MCQs connected to six case studies (five questions per case study).
The unit pass mark is 70%, and you must achieve the minimum pass mark in each unit. The structure of the assessment ensures that all aspects of the course content are subject to external examination.
| Title: Certificate in Retail and Digital Banking (CertRDB) | Fee |
| Registration and certification: | Eur540 |
| Resit: | Eur225 |
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