The retail banking sector is facing an unprecedented level of change from digital disruption, changing customer expectations, innovation, data usage and new ways to do banking. The Certificate in Retail and Digital Banking (CertRDB) has been designed to set a new independent standard in customer service excellence by providing front-line staff with the required knowledge of regulatory requirements, products, services and delivery channels to operate effectively in this fast-changing environment.
Objectives CertRDB has been specifically designed to assist banks in preparing their front-line staff to work within a transforming industry to achieve better informed outcomes for their business, their customers and themselves. This qualification aims to equip learners with essential knowledge of the financial services environment, regulatory requirements and the key principles of providing customer service excellence.
You will be assessed across both units within this qualification. Each unit is assessed through a one hour multiple-choice examination. A total of 80 marks are available from both units, comprised as follows:
Unit One: The Delivery of Retail and Digital Banking: 50 standalone MCQs ·
Unit Two: Assessing Customer Needs and Providing Solutions: 30 MCQs connected to six case studies (five questions per case study).
The unit pass mark is 70%, and you must achieve the minimum pass mark in each unit. The structure of the assessment ensures that all aspects of the course content are subject to external examination.
| Title: Certificate in Retail and Digital Banking (CertRDB) | Fee |
| Registration and certification: | Eur540 |
| Resit: | Eur225 |
Get Qualified is an initiative that supports the personal development of individuals for the achievement of qualifications and certifications required by industry. The incentive is applicable to individuals following a course of studies leading to a certification, diploma, degree or post-graduate degree courses. Upon successful completion the student will benefit from up to 70% tax credit enabling them to recover part of the costs incurred.
The scheme offers assistance in the form of a training grant to aid participants with costs relating to training. This grant will be awarded to the individual (trainee) after successful completion of their training. The Scheme is open to applicants of working age population 16 to 64 years as per applicable law. In the case of persons aged between 16 and 24, they must not be participating under the Youth Guarantee NEET Activation Scheme II.
The London Institute of Banking & Finance
The London Institute of Banking & Finance focuses on lifelong learning; equipping individuals with the knowledge, skills and qualifications to achieve what they want throughout their career and life.
Retail bankers and bankers involved or interested in digital finance
Total qualification time is 134 hours
There are no entry requirements for CertRDB, however you need to be satisfied of your ability to study in English at this level.
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